Currently, we only offer shipping to United Kingdom, but we are working on expanding to more countries.

We are happy to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you will not pay any shipping fees.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your track & trace number on the following page: https://ovellemode.com/apps/parcelpanel

Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items without delay!

You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our return policy, which you can find in the footer of our website. When you wish to initiate a return, simply send us an email. Our team is ready to assist you and guide you through the return process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will of course provide an appropriate solution.

You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To start this process, please email us at: support@ovellefashion.com

If you wish to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.

Enter your discount code in the designated field during the checkout process. The discount will be automatically applied to your total amount.

We accept various payment methods, including [ADD YOUR SHOP’S PAYMENT METHODS]. You can view the available options during checkout.

Refer to our size chart on the product page to find the right size for your body type. If you're unsure, feel free to contact us for advice.

Yes, we offer gift cards. To request one, please send an email to: support@ovellefashion.com

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