Ovelle Fashion is a London-based brand with a strong European fulfilment network. We focus on designing timeless, high-quality pieces that never go out of style. Our mission is to make fashion effortless by offering styles that you’ll love today and for years to come. Every piece is carefully curated to ensure both comfort and quality, so you can shop with confidence.

All orders are processed and shipped directly from our European fulfilment centre. This allows us to guarantee quick, reliable deliveries across the United Kingdom. By managing fulfilment in Europe, we keep our logistics efficient and consistent, so you can expect a smooth delivery process from the moment you place your order until it arrives at your doorstep.

Yes! As a thank-you for choosing Ovelle Fashion, we offer 10% off your very first order when you sign up for our newsletter. Not only will you receive a discount code instantly, but you’ll also get access to exclusive offers, early product launches, and style updates delivered straight to your inbox.

We love rewarding our customers with extra savings. That’s why we offer bundle discounts: when you buy 2 items, you get 15% off, and when you buy 3 items, you get 25% off. The discount is automatically applied at checkout—no codes needed. It’s a great way to save while building your wardrobe with multiple Ovelle favourites.

Our dedicated customer support team is available 24/7 via email or our online contact form. Whether you need help tracking your order, have a question about a product, or want to know more about our policies, we’re always just a message away. We pride ourselves on responding quickly and making sure every customer has a smooth shopping experience from start to finish.

Yes, every product page includes a detailed size guide with exact measurements to help you find your perfect fit. We know how important sizing is when shopping online, so we recommend checking the guide before placing your order. If you’re between two sizes, we suggest going for the larger size for the most comfortable fit. And if you’re still unsure, our support team is happy to help with personalised advice.

At Ovelle Fashion, we believe in quality over fast trends. Many of our pieces are made using durable fabrics and produced in small batches to reduce waste. Our packaging is kept minimal and eco-conscious wherever possible. While we are continuously improving, our focus is always on timeless fashion that lasts longer, helping reduce overconsumption.

Absolutely. All product images are professionally photographed and colour-checked to ensure they match what you receive. Please note that minor variations may occur due to your device’s screen settings, but the style, fabric, and quality are exactly as shown. We pride ourselves on making sure what you see online is what you get.

Yes, some of our most popular items are restocked regularly. If your size or style is out of stock, simply click the “Notify Me” button on the product page and enter your email address. You’ll be the first to know as soon as it’s back, so you won’t miss out again.

Of course! If you’d like extra information—such as fabric composition, care instructions, or even additional photos—our support team is available 24/7 via email. We’ll do our best to provide all the details you need so you can shop with complete confidence.

Orders are processed quickly in our European fulfilment centre and shipped directly to the UK. Standard delivery usually takes 2-5 business days. Please note that during busy periods such as Christmas or Black Friday, shipping may take slightly longer, but we’ll always keep you updated.

Yes! All UK orders come with free premium shipping—no minimum spend required. This is part of our commitment to making shopping with Ovelle Fashion effortless and stress-free.

Currently, we only ship within the United Kingdom. By focusing on UK customers, we can guarantee faster delivery times and better service. International shipping is something we’re working on for the future.

As soon as your order has been dispatched, you’ll receive a shipping confirmation email with your personal tracking link. You can also track your order any time on our website here: Track Your Order

Don’t worry—our free premium shipping includes full insurance against delays, loss, theft, or damage. If something goes wrong, simply contact our support team 24/7 and we’ll make sure your issue is resolved quickly, either with a replacement or a full refund.

If your order hasn’t been processed yet, we can update the address for you. Contact our support team as soon as possible after placing your order, and we’ll do our best to make the change.

We offer a 30-day return window on all orders. Items must be unworn, in original condition, and with tags still attached. This gives you plenty of time to try your items at home and decide if they’re the perfect fit.

👉 Read Full Return Policy

Starting a return is simple. Just contact our customer support team via email or through our contact form with your order details. We’ll guide you step-by-step through the process and provide all the information you need to send your item back.

👉 Start Your Return

At the moment, customers are responsible for the return shipping costs. We recommend using a tracked service for your peace of mind, as this ensures your package arrives safely at our warehouse.

Once we’ve received and inspected your returned item, your refund will be processed within 5–7 business days. The money will be credited back to your original payment method, and you’ll receive a confirmation email once it’s complete.

Yes—sale items are eligible for returns under the same 30-day policy, unless specifically marked as “final sale” on the product page. We want you to shop confidently, even during promotions.

Currently, we don’t process direct exchanges. If you’d like a different size or style, you can return your item for a refund and place a new order for the one you prefer. This way, you won’t miss out if stock is limited.

Yes. Our checkout uses SSL encryption and trusted payment providers to keep your information fully protected. This means that your personal and payment details are always transmitted securely, so you can shop with peace of mind.

We accept major debit and credit cards, as well as PayPal. All options are displayed clearly at checkout, so you can choose the method that suits you best.

No. For your safety, we do not store any payment details on our servers. All payments are processed directly and securely by our certified payment partners.

Yes, all our prices already include VAT for UK orders. You won’t face any hidden costs or extra charges at checkout—what you see is what you pay.

Currently, instalment options are not available. However, we are looking into adding flexible payment solutions in the future to make shopping even easier for our customers.

Yes! We welcome all new customers with 15% off your very first order when you sign up for our newsletter. Not only do you get an instant discount code, but you’ll also gain early access to exclusive offers and upcoming collections.

👉 Sign up & Get 15% Off

Absolutely. We love rewarding our customers for building their wardrobe with Ovelle:

• Buy 2 items → get 15% off
• Buy 3 items → get 25% off

The discount is applied automatically at checkout—no code required.

👉 Shop the Collection

No, only one type of promotion can be applied per order. However, our multi-buy discounts are often more valuable than regular codes, especially if you’re purchasing multiple items.

👉 See What’s Included

Yes, we run selected promotions during special times of the year, such as Summer Sales or Black Friday. The best way to stay informed is by subscribing to our newsletter, where you’ll get early access to limited-time discounts.

👉 Join the Newsletter

Yes, unless an item is specifically marked as “final sale”, our standard 30-day return policy still applies to discounted items. We want you to feel confident shopping, even during promotions.

👉 View Our Return Policy